Frequently Asked Questions (FAQ), Help & Support
We Are Here To Help
Please read our Frequently Asked Questions below. Have a question? Great. We are here to help you 7 days a week and respond within 24 hours. Additionally, you can easily find most answers to your questions right below.
DO I NEED TO REGISTER AN ACCOUNT TO PLACE AN ORDER?
All customers can place order without registering an account with Chicsy Hair.
However, if you register with us you’ll be able to enjoy the following benefits through your Chicsy Hair account: –
- You will easily be able to track your orders and review past purchases without having to check your email archives.
- You can easily build a customized Wishlist that you can email to friends and family. In addition to this, you can also print your shopping lists and take them wherever you go!
- You will be able to save your address details so you can shop even quicker next time.
- You can easily manage your account details, address book and email preferences.
To create an account, simply click on ‘My Account‘ and then ‘Register now’ to fill in your details.
HOW DO I PLACE MY ORDER? HOW DO I MAKE A PURCHASE?
Chicsy Hair offers an easy Online Shopping experience for everyone, from anywhere and from any device.
If you are searching for a particular product, e.g: Clip-In Hair Extensions, or Halo Hair Extensions, you can find these items under “Shop”, “Clip-In Hair Extensions” “Halo Hair Extensions” shop pages. You can also shop by typing in the STYLE name into the SEARCH box.
Once you have found an item, select your desired product, color and size and then click on the ‘ADD TO CART’ button underneath each item.
You can then review the items in your shopping cart by clicking the ‘SHOPPING CART’ link at the right top of the page. You can use the ‘DELETE FROM CART’ link to delete items from your shopping cart.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.
Lastly, you fill in your Billing, Shipping & Payment Details in order for your purchases to be approved and dispatched.
Once all your Billing, Shipping & Payment Details are filled, make sure that you accept our Terms & Conditions by checking the small box and then click the “Place Order”.
CAN YOU TELL ME MORE ABOUT YOUR CLIP-IN HAIR EXTENSION PRODUCTS?
Sure, you can find more information and product description for our Chicsy Hair Extensions here.
WHAT IS REMY HUMAN HAIR EXTENSIONS?
Find out more about our 100% Remy Human Hair Extensions here.
DO YOU ONLY SELL CLIP-IN HAIR EXTENSIONS?
Our Online Store offers Clip-In Hair Extensions and Halo Hair Extensions. We can also customize your order based on your hair color, and hair type.
HOW DO I KNOW IF YOUR PRODUCT IS IN STOCK?
“Out Of Stock” will be shown on each product’s description.
Please note that even if an item has been sitting in your Shopping Cart for several hours and days, another customer can still buy it until you have completed your order.
Therefore, if there’s an item that you would really like to have, we encourage you to purchase as soon as possible before it becomes out of stock.
WHEN WILL YOU RESTOCK? I WOULD REALLY LIKE TO BUY SOME OF YOUR ITEMS BUT THEY ARE OUT OF STOCK?
We try out best to restock certain items as soon as possible.
Please note that we work with our selected manufacturers and suppliers from all over the world and therefore we can only purchase each item in bulk.
Production processing time takes at least 35-40 days and therefore we cannot guarantee that the products you like will arrive on time.
You can sign up on each product’s pre-order and notification without having to pay first. Payment will only be made after placing an order.
WHAT CURRENCY DO YOU ACCEPT?
At this stage, we can only accept USD currency. However, we are working on our multi-currency payment option.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Master Card Credit Cards and Debit Cards.
IS IT SAFE TO USE MY CREDIT CARD AT CHICSY HAIR ONLINE STORE?
At Chicsy Hair, your credit card details and personal online security are very important to us. All orders are processed through robust, safest, secure and reliable checkout system provided by eWay Secured Payment Gateway and PayPal. Additionally, for your safety and protection; you can only enter your billing and shipping address at once and that ensures it matches the address on file with your credit card provider.
In addition to the above security measures, we do not store your Credit Card details online. All payment transactions are carried out using the secured payment gateway used by the credit or debit card company used for payment.
WHICH COUNTRIES DOES CHICSY HAIR SHIP TO?
We offer Free Shipping Worldwide, however, we may not be able to ship to some countries in Africa, Asia, and Europe due to the costs of Shipping, Duties and Taxes.
Countries that we do not ship to will be specified on this page very soon and on the Shipping and Delivery page.
DOES CHICSY HAIR SHIP TO MULTIPLE ADDRESSES?
Unfortunately, we do not ship to multiple addresses.
If you are buying an item as a gift and would like to ship those items to multiple addresses we recommend that you purchase each item separately.
We also encourage you to notify us that each item you are purchasing is intended for someone as a gift.
You can simply write us a note in the Note section at the Checkout page.
If you would like your items to be shipped to your workplace then you may write your work address on the billing and shipping address. And please make sure that you enter the correct building name, the level of the building and your name so your package will not be misplaced in your work office.
HOW SOON CAN I RECEIVE MY ORDER AND HOW MUCH WILL IT COST?
All orders will be processed within 1-3 working days. Delivery will take 3-5 business days. For further information, please read our Shipping & Delivery policy.
DO I NEED TO SIGN FOR MY ORDER WHEN IT’S DELIVERED?
Yes, absolutely! Due to the high quality and high value of our products, all Free Shipping and Express Shipping orders will require your signature when it’s delivered. It is very important that you provide your name and signature to ensure that it is safely delivered to your destination.
Please note that the courier company is not authorized to deliver your products without your signature.
Should the courier company be unable to deliver your parcel, a card with details of re-delivery or local pick up will be given. If you are not at your destination to sign for delivery, the courier company will leave a notification card to let you know that your products from Chicsy Hair have arrived and that further information will be written including re-delivery time and date and the pick-up location within your city.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
Unfortunately, we are unable to modify your shipping address once it has been dispatched. Therefore, we highly recommend to double check your shipping address during checkout.
Check that you have entered the correct address and if you are buying for someone as a gift then you must enter that person’s address on the checkout page.
Alternatively, you can notify us immediately by email at email@example.com.